If we receive your order before noon on a business day, 95% of the time your product will ship that day. Orders placed after our afternoon cutoff will ship the next business day. We promise your order will ship no later than 2 business days.
ACTIVITY LEVEL
SPECIFIC HEALTH NEEDS
VITAMIN OR INGREDIENT
OMEGA 3 FATTY ACIDS
METABOLIC
GENERAL
HOOF & HAIR
GI TRACT
LIFE STAGES
DONKEY, MULES, & PONIES
If we receive your order before noon on a business day, 95% of the time your product will ship that day. Orders placed after our afternoon cutoff will ship the next business day. We promise your order will ship no later than 2 business days.
All of our products have a 100% satisfaction guarantee, that the store you purchased your HG product from will honor. If you’re not happy with a certain product, that’s okay! We just ask that returned items to original purchase place, i.e. the store you purchased your product from.
We have (2) options for return/refund:
1. If you want to send it back to us, we will deduct the shipping cost off of your refund once the product arrives back at HG. Your refund takes between 5-7 business days to process depending on your banking institution.
2. You can donate the product to a local Equine Shelter/Rescue/Sanctuary or ASPCA, and we will refund you minus shipping. We will just need the name of the organization so that we can add them to our running list so that we can keep them on the list for situations like yours.
Please email our office staff to begin the return process.
Orders@horseguard.com
Reach out! Visit our contact page for any information regarding your order! We’re happy to answer nutritional questions or questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.
Our shipping rates are determined the total weight of your order. 10lbs & under ship, 100% on us FREE for you. 11lbs and more, we pay for 50% off the shipping. Shipping rates will be calculated and displayed at checkout!
If you are having issues logging into your account, it may be because you haven't activated your new account under our new security platform.
Please email orders@horseguard.com with your name and your account email. We will then send you an activation link.
We are terribly sorry this happened to you.
Please email us the following info at orders@horseguard.com
- your name and order number
- a picture of product received
- a picture of the packing slip with correct product to be sent
Once we have received this information we will send you a replacement product. We apologize for the inconvenience and thank you for the assistance.
We are sorry this has happened to you. In order for us to submit a claim to shipping companies we will need a few things from you. Please email us the following info to orders@horseguard.com
- your name and order number
- photos of outside of box and inside of box
- a photo of the damaged area of product
Once we have received this information we will send you a replacement product. We apologize for the inconvenience and thank you for the assistance.
Due to limitation of our carriers we cannot ship to PO Box's, with exceptions of Hawaii and Alaska. We are sorry for the inconvenience.
First, please track your package with the tracking number that has been emailed to you. If you still cannot locate your package please email us at orders@horseguard.com and include your:
Order #
Shipping Address:
Recipients Name:
Please note that once a package leaves our facility, we don't have direct contact with shipping carriers. We recommend you reach out to the shipping carrier with your tracking #, as well as the address the order was shipped to. The carrier can run a GPS tracer on the box, and start a claim and keep in touch with you via email/phone calls.
A few other good ideas while the carrier is tracking down your order:
Check with Neighbors
Check all Doors (Garage, Side Doors, etc. )
Commonly Used Carriers:
FedEx: https://www.fedex.com/en-us/customer-support.html
a) Each advocate (customer) receives a unique referral link which they can share with a friend.
b) The friend clicks the link and is brought to a landing page which displays the Friend Offer. >>> this is when a cookie is dropped on a referred friend's browser so we can link them together with the referrer
c) The friend clicks a 'Take Me To The Store' button on the landing page and is brought to your store.
d) The friend completes the Conversion Event by making a purchase at your store using the Friend Offer at check-out.
e) Your store sends ReferralCandy the purchase details after which we flag the transaction as a successful referral.
f) We send the advocate the Referral Reward, and the friend receives a unique referral link which (s)he can share with friends.
Click the product below that you would like to learn more about
Comparison Q&A
Our products are made fresh at our production ranch in Redmond, Oregon. Products coming from www.horseguard.com have been made within the month of shipment. Most Horse Guard supplements have a shelf life of 2 years, however some have a 1 year. Check on the products page under feeding instruction for the shelf life of that particular product.
All classes of equine can be fed our supplements. Donkeys, Mules, Miniature Horses, Ponies, Draft Horses, etc. Please contact our Equine Nutritionist if you have questions on your specific equine.Remember all our products are fed dependent on weight, check each product's feeding instructions for dosage.
Our supplements can be safely fed to pregnant or nursing mares, weanlings and older, with exception to our Simplete product line. Simplete needs to be fed to equine 18 months or older. Please contact our Equine Nutritionist if you have questions on your specific equine.
Here is a quick tutorial on how to edit payment, address, quantity, view transaction history, and cancel.
https://www.youtube.com/watch?v=BJco57EFpBc
All changes are made on "Manage Your Autoship" page. Make sure you are signed in and click here.
If you have more questions please give us a call at 1-800-553-4246 or email us orders@horseguard.com
Here is a quick tutorial on how to change frequency, shipping date, ship now, pause or skip your autoship.
https://www.youtube.com/watch?v=FDXCG99furI&t=1s
All changes are made on "Manage Your Autoship" page. Make sure you are signed in and click here.
If you have more questions please give us a call at 1-800-553-4246 or email us orders@horseguard.com
Go to your manage your autoship page. Here you can easily change your payment method, shipping/billing address, skip orders, pause your order, ship now, and change the frequency of your orders.
If your horse loves their Horse Guard supplements as much as we know they do, why not recommend to a friend. We will give you 10% off and your friend 10% off just for telling them about us.
a) We give you an invite link to send to as many friends as you would like. You can even share it with your friends on your social media channels.
b) Your friend receives a discount code, which they can use on any Horse Guard online purchase.
c) After your friends use their discount codes we will send you a one time use discount code to be used on any Horse Guard online purchase.
Your account can be accessed on our rewards portal. Follow this link: https://horseguard.refr.cc
Here you can see what rewards you are eligible for and access your invite link to invite more friends.
After your friend uses their discount code on a Horse Guard online purchase you will receive an email with your discount code reward. If you haven’t received your discount code but feel like you should have please login to our rewards portal here: http://horseguard.refr.cc/
This is where you can track your rewards. If things don’t look right please contact orders@horseguard.com as we are happy to help you get things figured out.
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