Frequently Asked Questions

Order Information

If we receive your order before noon on a business day, 95% of the time your product will ship that day. Orders placed after our afternoon cutoff will ship the next business day. We promise your order will ship no later than 2 business days.

If you’re not happy with a certain product, that’s okay! We just ask that returned items to original purchase place, i.e. www.horseguard.com or the store you purchased your product from. Horseguard.com product have a 100% satisfaction guaranteed and you can return for your money back minus shipping.

Reach out! Visit our contact pagefor any information regarding your order! We’re happy to answer nutritional questions or questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

Our shipping rates are determined the total weight of your order. 10lbs & under ship, 100% on us FREE for you. 11lbs and more, we pay for 50% off the shipping. Shipping rates will be calculated and displayed at checkout!

Go to your manage your autoship page. Here you can easily change your payment method, shipping/billing address, skip orders, pause your order, ship now, and change the frequency of your orders.

Product Information

Our products are made fresh at our production ranch in Redmond, Oregon. Products coming from www.horseguard.com have been made within the month of shipment. Most Horse Guard supplements have a shelf life of 2 years, however some have a 1 year. Check on the products page under feeding instruction for the shelf life of that particular product.

All classes of equine can be fed our supplements. Donkeys, Mules, Miniature Horses, Ponies, Draft Horses, etc. Please contact our Equine Nutritionist if you have questions on your specific equine.Remember all our products are fed dependent on weight, check each product's feeding instructions for dosage.

Our supplements can be safely fed to pregnant or nursing mares, weanlings and older, with exception to our Simplete product line. Simplete needs to be fed to equine 18 months or older. Please contact our Equine Nutritionist if you have questions on your specific equine.

Autoship Information

Here is a quick tutorial on how to edit payment, address, quantity, view transaction history, and cancel.

https://www.youtube.com/watch?v=BJco57EFpBc

All changes are made on "Manage Your Autoship" page. Make sure you are signed in and click here.

If you have more questions please give us a call at 1-800-553-4246 or email us orders@horseguard.com

Here is a quick tutorial on how to change frequency, shipping date, ship now, pause or skip your autoship.

https://www.youtube.com/watch?v=BJco57EFpBc

All changes are made on "Manage Your Autoship" page. Make sure you are signed in and click here.

If you have more questions please give us a call at 1-800-553-4246 or email us orders@horseguard.com

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